Privacy

The privacy policy you agree to by using ChirpChirp apps and services.

Last updated July 11, 2025.

Summary

We prioritize your privacy by giving you full control over your data. Here is how we handle your personal data depending on how you use ChirpChirp.

ChirpChirp apps for Windows and macOS

  • All data is saved locally on your device and is never sent to our servers by default.
  • We do not collect any personal data if you do not use ChirpChirp Sync.
  • We do not collect any telemetry data.
  • ChirpChirp may connect to the internet to check for updates, but you can disable this in Settings.
  • ChirpChirp does not support any third-party plugins or extensions.

ChirpChirp Sync Service

  • If you enable ChirpChirp Sync, we store your data on our servers to provide synchronization across your devices.
  • Your data, including prompt content, is encrypted during transmission (HTTPS) and encrypted at rest on our servers. Authorized personnel may access your data only if necessary to operate the service, troubleshoot issues, or comply with legal obligations.
  • If your Sync subscription expires, your data remains stored on our servers for 30 days, then is permanently deleted. If you cancel your subscription manually, your data is deleted immediately. Any local data on your devices is unaffected.

ChirpChirp Publish Service

  • If you choose to publish your prompts or other content via ChirpChirp Publish, this content will become publicly accessible and may be viewed, saved, or imported by other users.
  • We may collect and display metadata related to your published content, such as the number of views, likes, imports, or other engagement metrics.
  • You remain solely responsible for the content you choose to publish.
  • You can remove published content at any time. However, copies or imports by other users may persist beyond deletion.

ChirpChirp Account

  • To register and use ChirpChirp Sync, Publish, or purchase subscriptions, you must provide your email address, username, and password.
  • We do not share your email address with any third parties, except payment processors (Stripe, Paddle, PayPal, WeChat Pay, AliPay) as necessary to complete your purchase.
  • We only send payment receipts, security notifications, and important product updates to your email.
  • You may delete your ChirpChirp account at any time by sending an email with the subject line [Delete Account] from your registered email address to [email protected]. This will permanently delete your account, subscriptions, and all data stored on our servers.

Privacy Policy

Last updated July 11, 2025

ChirpChirp Policy on Privacy of Customer Personal Information

Shenzhen Vilando Technology Co., Ltd. (“Vilando,” “we,” or “us”) is committed to protecting the privacy and security of your personal information obtained by reason of your use of ChirpChirp. This Privacy Policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with applicable privacy and data protection laws, including the Personal Information Protection Law of the People's Republic of China (“PIPL”). Where applicable, we also strive to comply with the General Data Protection Regulation (“GDPR”) and other relevant data protection regulations in jurisdictions where our services are offered.

Who is Shenzhen Vilando Technology Co., Ltd.?

For purposes of this Privacy Policy, “Vilando” means Shenzhen Vilando Technology Co., Ltd., the company developing and providing ChirpChirp software and related websites and services.

What is personal information?

Personal information means any information, recorded in any form, relating to an identified or identifiable natural person. Personal information includes, but is not limited to, information such as your name, email address, contact details, payment information, and records of your interactions with our services.

Information about individuals contained in the following sources is not considered personal information:

  • Public telephone directories where the subscriber can refuse to be listed
  • Professional and business directories available to the public
  • Public registries and court records
  • Other publicly available printed and electronic publications

We are accountable to you

Vilando is responsible for all personal information under its control. Our team is accountable for compliance with these privacy and security principles.

We let you know why we collect and use your personal information and obtain your consent

Vilando identifies the purposes for which your personal information is collected, used, or disclosed. If a purpose is not listed below, we will inform you before or at the time the information is collected. You are deemed to consent to our use of your personal information for the following purposes:

  • Communicating with you, including sending account-related notifications and important product updates
  • Processing your purchases and subscriptions
  • Processing and keeping track of transactions, and providing billing and account statements
  • Protecting against fraud, unauthorized transactions, or error
  • Providing the products and services you request, including ChirpChirp Sync and ChirpChirp Publish
  • Recommending products or services that we believe may be of interest to you (if applicable)
  • Performing statistical analyses of aggregated, anonymized user behavior and characteristics, in order to measure interest in and usage of different sections of our software and website and to improve design and navigation. Only aggregated data from these analyses, not individual data, will be used for this purpose.
  • Complying with applicable legal, regulatory, or governmental requirements
  • Fulfilling any other purpose that would be reasonably apparent to the average user at the time we collect the information

In all other cases, Vilando will obtain your express consent (by written, electronic, or other appropriate means) before collecting, using, or disclosing your personal information for purposes not listed above. You can change your consent preferences at any time by contacting Vilando (please refer to the “How to contact us” section below).

We limit the collection of your personal information

Vilando collects only the personal information required to provide ChirpChirp products and services to you. We collect personal information only by clear, fair, and lawful means.

We receive and store any information you enter on our website, provide through the ChirpChirp applications, or give us in any other way. You can choose not to provide certain information, but this may limit your ability to use certain features or services, such as purchasing subscriptions or enabling ChirpChirp Sync.

Vilando does not receive or store the personal content saved locally on your device while you use ChirpChirp, except when you enable ChirpChirp Sync, in which case your data is stored securely on our servers to enable synchronization across your devices.

We also collect and store certain types of information whenever you interact with our website or applications. For example, like many services, we use cookies and similar technologies, and we obtain certain types of information when your web browser or ChirpChirp application accesses our servers. Cookies are alphanumeric identifiers that we transfer to your computer to enable our systems to recognize your browser or application and provide features such as maintaining your login session and preventing fraudulent activity.

You can manage cookie preferences in your browser settings. The “help” section of most browsers will tell you how to prevent your browser from accepting new cookies, notify you when you receive a new cookie, or disable cookies altogether.

  • Examples of the information we may collect and analyze include:
  • Internet protocol (IP) address used to connect your computer to the internet
  • Login information (email address and password)
  • Device and connection information, such as operating system, application version, browser type and version, time zone settings, and platform
  • Transaction history, including subscriptions and payment records
  • The full Uniform Resource Locators (URL) clickstream to and from our website, including date and time
  • Cookie identifiers
  • Products or pages you viewed
  • The telephone number used to contact our support team

We may also use software tools to collect session information such as error logs, crash reports, and usage statistics necessary to maintain and improve the reliability and security of our services.

We limit disclosure and retention of your personal information

Vilando does not disclose your personal information to any organization or individual except in the following circumstances:

  • We engage third-party service providers to perform certain functions on our behalf. Examples include processing payments, delivering email notifications, analyzing aggregated usage data, and providing customer support. These service providers have access to the personal information necessary to perform their functions but are not permitted to use it for any other purpose. Some of these service providers may be located outside of China, and your personal information may therefore be processed and stored in other countries. In such cases, we take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable laws.

  • As we continue to develop our business, we may sell, transfer, or acquire businesses or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the commitments made in any pre-existing Privacy Policy unless you consent otherwise. In the unlikely event that Vilando or substantially all of its assets are acquired, customer information will be among the transferred assets.

You are deemed to consent to the disclosure of your personal information for these purposes. Where personal information is shared with third parties, those third parties are bound by appropriate agreements with Vilando to maintain the confidentiality and security of your personal information.

Vilando retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your account, provide our services, resolve disputes, enforce our agreements, or comply with applicable laws and regulations.

We keep your personal information up to date and accurate

Vilando endeavors to keep your personal information up to date, accurate, and relevant for its intended use.

You may request access to the personal information we hold about you in order to review and update it as appropriate. To access or update your personal information, please refer to the “How to contact us” section below.

The security of your personal information is a priority for Vilando

We take reasonable and appropriate measures to safeguard your personal information, regardless of the format in which it is held. These measures include:

  • Physical security measures, such as restricted access to data center facilities
  • Electronic security measures, including password protection, encryption of databases, and secure server infrastructure. We protect the security of your information during transmission by using Transport Layer Security (TLS) protocols.
  • Organizational processes, such as restricting access to personal information to authorized personnel who need it to operate, develop, or improve our services
  • Contractual obligations with third-party service providers who require access to your personal information, requiring them to protect and secure it

It is important that you take steps to protect against unauthorized access to your account credentials and your devices. Be sure to sign out of your account when using shared computers or devices.

What About Third-Party Links?

Our website and applications may include links to third-party websites or services (for example, payment processors or support resources). We do not share any personally identifiable customer information with these third parties except as described in this Privacy Policy.

These third-party websites and services are independent from Vilando and have their own privacy policies and practices. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

We are open about our privacy and security policy

We are committed to providing you with clear and accessible information about our policies and practices related to the management of your personal information. This Privacy Policy and any related information are always available on our website at https://chirpchirp.cc/privacy or upon request. To contact us, please refer to the “How to contact us” section below.

We provide access to your personal information stored by Vilando

You can request access to your personal information stored by Vilando. To contact us, please refer to the “How to contact us” section below. Upon receiving such a request, Vilando will:

Inform you about the types of personal information we have on record or under our control, how it is used, and to whom it may have been disclosed (if applicable)

Provide you with access to your information so you can review and verify its accuracy and completeness and request corrections or updates

Make any necessary updates to your personal information

We respond to your questions, concerns, and complaints about privacy

Vilando responds in a timely manner to your questions, concerns, and complaints about the privacy of your personal information and our privacy policies and practices.

How to contact us

You can contact us by email at: [email protected]

Our business evolves over time, and this Privacy Policy may also change. We may email periodic reminders of our notices and terms, unless you have instructed us not to. We encourage you to review our website frequently to stay informed of any updates. However, we are committed to protecting your information and will never materially change our policies and practices in a way that makes them less protective of customer information collected in the past without the consent of affected customers.